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Multilingual Support Ticket Classifier

A multilingual classifier stack for intent, sentiment, and priority routing across 14 support languages.

TransformersPyTorchFastAPINLP
Abstract teal and mint cover illustration for the Multilingual Support Classifier project, showing multilingual token filaments routing through a mint mesh.

Highlights

  • Shared multilingual encoder with language-specific adapters.
  • Active-learning loop that queues low-confidence tickets for review.
  • Fairness dashboards tracking per-language precision and recall.

Outcomes

  • Improved routing accuracy from 71% to 94% across all languages.
  • Cut average first-response time by 33% on top-volume queues.

Stack

  • PyTorch
  • Transformers
  • FastAPI
  • PostgreSQL
  • Kubernetes